Through timely and constructive responses to our customers, we aim to meet your needs through the application of a proactive approach to claims handling. Along with prompt updates, we provide valuable insight, empathy, and a willingness to discuss a claim whenever needed and whatever the problem.
We collaborate with you, our internal stakeholders, and strategic partners to gather intelligence that will deliver fair claim and portfolio management outcomes for customers, clients, and colleagues.
We take ownership of our responsibilities and obligations whilst performing our individual roles. We combine empowerment, accountability and knowledge sharing that contributes to the success and growth of you, our partners, and people.
This helps maintain our Claims Promise, underpinned by the delivery of our service commitments as designed by our claims team, as the Claims Charter.
We pride ourselves on service excellence and believe this is paramount to ensuring that our relationships with our clients and partners are personal. When we need to deliver news on an outcome, good or bad, we will endeavour to pick up the phone and speak to you first.
We are a team of global claims professionals with significant technical expertise, committed to adopting a proactive approach on claims handling across the portfolio, with an emphasis on client collaboration.
We commit to excellence through continuous refinement, reducing complexity and overcoming barriers which is reflected in our behaviours – we will not let process and red tape get in the way, we commit to doing the right thing, to drive a fair outcome.
We ensure all stakeholders are communicated with in a timely fashion. We aim to acknowledge and respond to claims within 3 days, promptly assigning an experienced claims professional to work with you. We strive to avoid any surprises and will be proactive in providing timely updates.
Priya Basra, Claims Adjustor at Aspen recently spoke on a panel discussing her route into insurance and her current role. Priya shared fantastic insights into...
Seth Kagan, Aspen Head of Environmental Claims, moderated a panel at the Perrin Conference, which took place in New York in June. The panel entitled,...
Lee Elliston, Aspen’s Chief Operations Officer for Group Claims, recently discussed the role of technology on the claims process on a podcast with Digital Insurance....