How to Notify a Claim
How to Notify a Claim – First Report
Using our website:
Submit your claim and any related information using the form below making sure you select your policy prefix depending on your region and policy.
By agent/broker:
Request assistance from your assigned agent/broker. The agent/broker will send an email on behalf of the insured and will become the primary contact for the claim.
How we handle your Claim
Within 72 hours, you will receive an acknowledgement email providing you with the assigned claims handler’s name, email address and phone number.
The assigned claims handler is your direct contact for your claim and is responsible for providing updates relating to the claim.
If you would prefer to speak to one of our claims contacts you can find contact details here.
US Insurance – contact email addresses by policy prefix:
| US Professional Liability “AAAE”, “AAI”, “ASMB”, “ASP”, “LB”, “LP”, “LR”, “LX” |
[email protected] |
| US Property “AB”, “PB”, “PP”, “PR”, “PX” |
[email protected] [email protected] |
| US Marine Energy & Construction “BW”, “CM”, “CN”, “IM”, “IZ”, “MI”, “OC”, “OM”, “OZ”, “RM” |
[email protected] |
| Cyber Claims “AX”, “AY” |
[email protected] |
| Casualty Claims “CB”, “CP”, “CR”, “CV”, “CX”, “RC”, “RG”, “RL”, “RP”, “RR”, “RT” |
[email protected] |
| Environmental Claims “ER”, “EX” |
[email protected] |
| Medical Malpractice, Physicians Protection Plan Program “MM”,”PPP”,”EKB” |
[email protected] |
| Management Liability “DSUMLP”, “DSUNP”, “EL”, “MC”, “MF” |
[email protected] |
| Products Recall “NC”, “NL”, “NR”, “NX”, |
[email protected] |
| Real Estate Appraisers Liability Program “AAI”, “ASI”, “AMC” |
[email protected] |
International & UK Insurance – contact email addresses by policy prefix:
Should you wish to make a claim, you will need to contact the appropriate claims team via the email addresses below, which can include notifying a claim to our carefully selected third parties who will handle the claim on behalf of Aspen Insurance. The contact email address where a claim needs to be notified will depend on the type of policy you have, which is recognized by the first two characters of the policy number. Should you have any issues reaching the required contact, please reach out to one of our claims contacts here who will be happy to assist you.
| Excess Casualty “KO”, “O0” |
[email protected] |
| Property “N” |
[email protected] |
| Construction “N” |
[email protected] |
| UK Liability “I” |
[email protected] – “I” ref policy notifications [email protected] – “I” ref local authority notifications |
| Professional & Financial Lines “DL”, “FI”, “FP” “X0”, “TP”, “S0” |
[email protected] |
| ARML Claims “UK” |
[email protected] – “UK” ref notifications |
| Marine & Energy “E0”, “L0”, “H0”, “SP” |
[email protected] |
| Environmental “NE”, “NP” |
[email protected] |
Bermuda Insurance – contact email addresses by policy prefix:
| Management Liability “ML” |
[email protected] |
| Professional Liability “PL” |
[email protected] |
| Cyber “CL” |
[email protected] |
| Excess Casualty “ED”, “PD*”, “BE” |
[email protected] |
Request a Loss Run/Claims History Report
Timeframe for report: 3 business days