Lee Elliston, Aspen’s Chief Operations Officer for Group Claims, recently discussed the role of technology on the claims process on a podcast with Digital Insurance.
A variety of themes were covered, including challenges in the claims space, adoption of new technology to help with FNOL, the use of AI and data to improve the clams process, adoption concerns around new technologies, how technology, such as AI and gen AI, fit into Aspen’s claims strategy and much more.
I've certainly seen in the last three to five years there's been a lot more operational focus on change capability, embedding the type of technology changes and data changes in organizations.
Lee Elliston Chief Operations Officer for Group Claims
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